Small Business Phone Answering Service

Small Business Phone Answering Service (BPAS)

What does a businessman wishes whenever he sets up his telecom system?

  • He wishes a bunch of people who can greet the callers professionally.
  • Trained people with optimized networking to forward right call to the right person at the right time.
  • Reliable as well as scalable cloud communication platform that can handle hundreds and thousands of calls smoothly.
  • Business numbers (toll free) of series 800 and 1800.
  • And, last but not least, a panel to receive the calls and notifications with high security level. IWS is the magic bottle that contains the solution genie “BPAS” which grants all these wishes to the ones who need it pronto.

Why Our Genie?

Our existing clientele says, “Infinite World Solutions

BPAS

is impressive, it’s efficient and it effortlessly pushes business to a step ahead”. Its because our Business Phone Answering Service is packed with mind-blowing features that you would definitely like to have in your business’s in-line communication process. Want know what features? Well, there is…

CRM Integration

We help to integrate call attending and reversal application on almost any CRM software suite.

Notifications

You can choose to get a sms or an email notification for any kind of lead – marketing, product development or any other.

Call Recording

This helps in gauging call quality and understanding your customer’s requirement better. Means, you can always rewind and re-rewind the recording. Right?

Security

Your data is reasonably secure because we use 128-bit SSL encryption for your calls.

24X7 Call Assistance

Replying to your emails, query calls, assisting technical breakdowns, network issue resolution. we do it without breaking a sweat.

Multi-admin Access

Your communication representator can see the call logs and revert when you are unavailable.

Real-time Analytics

Dynamic analysis and report building based on information entered into the system before actual time of use.

Single Paneled Management

You can call, add & delete details, modify the contact, email back and receive notifications all from a unified panel that we set for you.

Smartphone Integration and Mobile app

From the integration of our services with a unified CRM panel on your Smartphone to providing you with Business Phone Answering mobile app, name it and we do it.

Any more inquisitions? Connect with our customer care agent and get your answers promptly.

Testimonials

Our Business Processes being renowned International Freight Forwarding and Consolidators are somewhat hectic. So when we searched for sharing our burden by Outsourcing, we came across IWS. After preliminary testing being satisfactory, we decided to outsource major part of our Shipping Documentation processing to them.
We are really pleased with the spontaneous response, keenness in ascertaining relevant particulars from us and the enthusiasm shown by IWS staff members, in briskly processing our documents and delivering timely Analysis Reports. Now we don't lack in authentic data. Well done IWS – and Keep it Up!

S.A. Logistics

We were searching for a reliable Outsourcing Agency for sharing our seaways shipping documents processing. Got the name of Infinite World Solutions recommended to us for Ocean Bill of Lading Processing, particularly. Our discussion with their staff borne fruit and we are continuously getting served by flawless and efficient processing, and compilation of our Ocean Bills of Lading for a particular overseas region.Happy we have saved costs; and also building unblemished Data-base in respect of this competency. We have no hesitation in congratulating the team of IWS for their prompt, speedy and efficient Service!

Williams Logistics

We partner with Infinite World Solutions in outsourcing Services of Property Preservation and Maintenance – under their Care Homes. This is a ticklish service where vacant properties and lands should be kept in an orderly manner; neat and tidy; secure and safe; and maintaining the property by close and periodical supervision.
This way we are very proud that IWS joins in all our endeavors of Care Homes to the relief of property mortgagers; local authorities and neighbors; as also assist home buyers in inspecting the properties for decision making. Thank you IWS – you deliver what is wanted!

KKM Mortgaging Services

For an upcoming business like ours, Lead Generation and popularizing our natural medicines all over to the prospective buyers, agencies, and outlets is highly prominent task. Can’t afford our own team of experts; and so we were wondering to locate a well-versed Outsourcing Call Center. Infinite World Solutions answered all our requirements fully and squarely.
Glad we were to induct their expert Lead Generation Team and it paid rich dividends. Today, our customer volume has gone far ahead than what it was some months back. The efficient and sincere efforts of IWS Call Center are the reasons behind. We are really grateful for their help and dependable service!

Amrutha Organics
Business Telephone Answering Service

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